Stronger Operations.
Better Margins.
Scalable Growth.
$30M
Operating and Financial Scope Managed
$100K+
Annual Operating Costs Reduced
600+
Client Locations Overseen
30%
Customer and Guest Satisfaction Improvement
2,500+ employees employees supported indirectly | 39 managers developed | 13-state operations | 300+ major events supported annually
Proven Results Across Complex Operations
Brian Calhoun brings more than 13 years of progressive operations leadership across commercial services, facilities, multi-site operations, and asset-intensive environments. He has managed operating and financial scopes ranging from $10 million to $30 million, directed operations across 13 states and more than 600 client locations, and developed 39 managers over the course of his career. At Ecobrite, he led approximately 1,200 employees through 28 managers. Across multiple organizations, his leadership systems and operating practices have influenced the performance of roughly 2,500 to 3,000 employees.
His results include reducing annual operating costs by more than $100,000, improving customer and guest satisfaction by 30%, building a new commercial real estate operations division, and creating KPI dashboards, SOPs, inspection programs, operating reviews, and corrective-action systems that strengthened accountability, visibility, and execution.
Selected Operating Results
$100K+ Annual Savings
Reduced operating costs through process standardization, operational improvement, and stronger management accountability.
30% Satisfaction Improvement
Improved customer and guest satisfaction through standardized execution, performance-management systems, and leader coaching.
600+ Locations
Oversaw service delivery and operating performance across a large, decentralized client portfolio.
13-State Operations
Directed multi-state operations and managed 16 subcontractors across geographically dispersed markets.
New Division Built
Launched a commercial real estate operations division with SOPs, governance routines, inspections, KPI reporting, and vendor workflows.
300+ Annual Events
Supported a high-tempo, two-million-square-foot venue operation serving more than 300 major events annually.
How We Help
Practical services designed to identify operational problems, implement improvements, and provide experienced executive leadership.
Operations Profitability Assessment
A focused review designed to identify margin leakage, labor inefficiencies, management-accountability gaps, service-quality issues, and customer-retention risks.
Learn About the Assessment
90-Day Operational Improvement Program
Executive-level operational leadership for growing service businesses that need stronger systems, better financial discipline, and experienced guidance without hiring a full-time COO.
View Fractional COO Services
Fractional COO & Operations Advisory
Hands-on implementation support designed to strengthen leadership accountability, labor controls, KPI reporting, service delivery, and scalable operating systems.
Explore the 90-Day Program
When Operations Become the Barrier to Growth
Growth often exposes weaknesses in labor control, leadership accountability, service consistency, customer retention, and reporting. We help identify the root causes and build practical systems that improve performance.
Margin Pressure
Labor inefficiencies, overtime, pricing gaps, and poorly performing accounts reduce profitability.
Inconsistent Execution
Service quality and customer experience vary across managers, teams, locations, or client accounts.
Leadership Gaps
Managers lack clear expectations, accountability, performance metrics, or the tools needed to lead effectively.
Difficulty Scaling
The business has outgrown the owner’s ability to personally oversee every decision, employee, and operational issue.
Industries We Serve
Property & Multi-Site Services
Commercial Cleaning & Facility Services
Warehousing, Logistics & Manufacturing Support
Restoration, Construction & Field Operations
Schedule a Free 30-Minute Introductory Call
This confidential 30-minute conversation is an opportunity to discuss your business, current operational challenges, and priorities. We will determine whether Calhoun Operations Group is the right fit and identify the most appropriate next step.